A deep dive into the transformations shaping hospitality, featuring candid conversations with experts who reveal what lies ahead for guest experience, innovation, and business growth.
Hospitality with soul, not scripts
Angelo Vassallo, General Manager at Tivoli Doelen Amsterdam, blends structure with soul to create unforgettable guest moments. Learn how he leads with empathy, builds trust with his team, and brings SOPs to life through meaningful human connection.
Angelo Vassallo
General Manager
From rebrand to Best Hotel Bar of 2025
Olga Galiuk breaks down the transformation of LuminAir Amsterdam — from a tourist photo stop to a vibrant local destination with award-winning cocktails and team energy to match. A powerful story of leadership, branding, and hospitality done right.
Olga Galiuk
General Manager
No more lobby chaos, room delivery is here
Sanne Feiken, COO of RoomDelivery, shares how their platform streamlines in-room ordering—from trained couriers to hotel integration—giving guests a better experience and hotels a new revenue stream. This is room service, upgraded.
Sanne Feiken
COO
What timeless hospitality really looks like
Stephan Stokkemans shares how true luxury isn’t in marble lobbies or champagne towers — it’s in human connection, quiet excellence, and emotional moments. With 30+ years at one iconic hotel, he reveals what timeless hospitality really means, and why legacy matters more than trends.
Stephan Stokkermans
Managing Director
Reservations is your sales engine
Reservations is more than logistics—it’s sales with a headset. Moustafa, Cluster Reservations Manager at Banyan Tree Dubai, shares how his team drives revenue, guest experience, and loyalty, all before check-in even begins.
Moustafa Ahmed
Cluster Reservations Manager
The power of showing up as you are
Cesar Wurm shares his journey from hotel intern to SVP—and how sobriety, vulnerability, and true connection became his greatest assets. A raw and real look at leadership in hospitality, where showing up as you are might just be the future’s most powerful strategy.
Cesar Wurm
SVP
Inside the business of selling hotels
Théodore Boschmans breaks down the hotel transaction process—from financials to franchise debates. Discover what makes a hotel attractive to investors and why operations, brand, and sustainability all matter.
Théodore Boschmans
Hotel Broker
Communication chaos? This app brings order
Jeroen Klijnsma shares how GoTicking replaces outdated paper lists and endless phone calls with a real-time housekeeping system. Reception, maintenance, and cleaning teams stay aligned—all from one app. Less chaos, more control.
Jeroen Klijnsma
VP of Product
Cleanliness is not a standard, but a must (German)
Denise Gru reveals why housekeeping is far more than cleaning—it’s the emotional and operational core of hospitality. From training and leadership to guest experience and team dynamics, she explains how well-run housekeeping defines a hotel's quality. A must-listen for anyone who wants to elevate service from the inside out.
Denise Gru
Founder
Building luxury from the ground up in Seychelles
Elias Pertoft shares how he built a 5-star resort in the Seychelles—from assembling an international team to protecting sea turtles. It’s a true story of crafting luxury from scratch, blending nature, culture, and leadership.
Elias Pertoft
General Manager
Make guests feel like roommates
Burg de Rave shares how Room Mate Bruno Hotel brings happitality to life—where guests are more than customers, they’re treated like roommates. Discover how trust and warmth redefine the hotel experience in Rotterdam.
Burg de Rave
Hotel Director
Why your MICE strategy isn’t working (German)
MICE expert Bernd Fritzges reveals the biggest mistakes hotels make when handling MICE requests—and why 36% never get answered. Discover how speed, SOPs, and smarter tech can turn missed chances into serious revenue.
Bernd Fritzges
Managing Partner
The fashion hotel that walks the talk (Dutch)
Maarten van Amerongen shares how Westcord Fashion Hotel lives up to its name—from in-house couturiers to a stylish sky bar. Learn how fashion drives every decision, and why concept consistency is key to creating unforgettable guest experiences.
Maarten van Amerongen
General Manager
Make your story the destination
Your hotel’s story isn’t just background—it’s the reason guests book. Bart Hilgers shares how independent hotels can turn their narrative into strategy, impact, and identity. This episode is a must-listen for those ready to lead with meaning.
Bart Hilgers
Owner
Your hotel’s secret weapon: the city
Gabriella Gomes Branco reveals how Maps Untold helps hotels boost guest experience with hyper-personalized city tips. By connecting travelers to the right local spots, her tech turns great stays into unforgettable trips—and guests into loyal fans. Your city might just be your biggest asset.
Gabriella Gomes Branco
Co-founder
Where hospitality meets social impact
Dennis Lageweg reveals how hybrid hospitality is transforming The Social Hub is more than just a hotel. By blending students, travelers, and locals, this hybrid model creates real social impact—building community, supporting neighborhoods, and redefining what hospitality can be.
Dennis Lageweg
General Manager
The hidden leaks in your hotel ops
Felix Kraemer, co-founder of JF Hospitality, exposes the silent killers in hotel operations—from broken data flows to slow response times and outdated systems. Discover how fixing your infrastructure can unlock revenue, save resources, and future-proof your business.
Felix Kraemer
Co-founder
