A deep dive into the transformations shaping hospitality, featuring candid conversations with experts who reveal what lies ahead for guest experience, innovation, and business growth.
Helping independent hotels compete smarter
Independent hotels deserve powerful tools too. Jonatan Tsuff explains how Noovy helps independent hotels automate, simplify, and stay competitive—so they can focus on what truly matters: their guests.
Jonatan Joseph Tsuff
CEO and founder
Three restaurants, one hotel and one vision.
From Hong Kong kitchens to a hotel on Vlieland, Harold Pekel shares his journey—and how he now leads three restaurants, in one hotel, with one vision. He opens up about team dynamics, building loyalty, and why trust is more important than ever in leadership, especially in F&B.
Harold Pekel
Hotel Manager
The playbook for hotel and career growth
Brian Hicks, CEO of HSMAI, reveals how revenue management, AI, and networking can fuel hotel growth and career success. Discover strategies to future-proof your business, build powerful connections, and stay ahead in an ever-changing hospitality industry.
Brian Hicks
CEO
Simple hotel sales tweaks for big wins
Want to boost hotel revenue without overhauling your entire sales strategy? David Kijlstra reveals small but powerful adjustments that drive big results. Learn how top-performing hotels refine their approach, leverage tech, and close more deals—without adding extra workload. Simple changes, big wins!
David Kijlstra
Founder
How hotels can win the talent war
Cindy Kasanmoeseni, Head of HR at Corendon Hotels & Resorts, shares how hotels can attract and retain top talent in a competitive market. From ditching outdated hiring methods to creating a culture employees love, this episode is packed with game-changing insights for hospitality leaders. Want to win the talent war? Tune in now!
Cindy Kasanmoeseni
Head of HR Hotels NL
Life as a hotel clustermanager (Dutch)
From the restaurant floor to managing multiple hotels—Robin Minnaard shares his career path in hospitality. What does a hotel cluster manager really do? From leading teams to handling guest expectations, discover the challenges and rewards of running hotels in a fast-changing industry.
Robin Minnaard
Cluster Manager
The frontline perspective hotels need to hear
Great hospitality doesn’t happen in boardrooms—it happens on the frontline. Nichlas shares how real service goes beyond SOPs, why small leadership actions make a huge impact, and how hosts shape the guest experience. His insights prove that the future of hospitality starts with those who greet guests first.
Nichlas Midholm Eriksen
Host
From near bankruptcy to boutique success
With a €100K loss and a struggling hotel, Talia had two choices: walk away or fight for success. She chose the latter. In this episode, she shares how she navigated challenges, rebranded her business, and built a boutique hotel that stands out in Brussels.
Talia Butt
General Manager
Why Raoul left hotels to tell their stories
Raoul Fokke once dreamed of running hotels—until he realized his passion was telling their stories instead. From hotel school to luxury branding, his journey took unexpected turns, including a life-changing trip to Patagonia. He shares why he left hospitality operations to shape the way we see hotels today.
Raoul Fokke
Head of Creative
From crisis to success in hospitality
Opening a hotel during a global crisis sounds like a nightmare, but Sjoerd turned it into a success story. In this episode, he shares how he built a thriving hotel with just six people, adapted to constant challenges, and created a guest experience that keeps people coming back.
Sjoerd Sybesma
General manager
