A deep dive into the transformations shaping hospitality, featuring candid conversations with experts who reveal what lies ahead for guest experience, innovation, and business growth.
Hospitality starts in the heart
For Mauricio Schuler, hospitality is not just a business—it’s a way of life, built from the heart. We dive into his journey, from working in kitchens to redefining hospitality culture through leadership, authenticity, and passion. Discover how independent hotels can create workplaces where employees thrive and guests feel genuinely welcomed.
Mauricio Schuler
Founder
The evolution of luxury: from maximalism to personalization
It’s no longer just about five-star ratings or expensive interiors. Luxury hotel advisor Adam Mogelonsky joins us to discuss the real drivers of high-end hospitality, from guest personalization and AI to the future of wellness and sustainability.
Adam Mogelonsky
Partner
Inside Haarlem’s hidden gem: a GM’s perspective
It’s not just about the rooms or the dishes—it’s about the experience and the people behind it. In this episode, Mark Welbers, General Manager of Carlton Square Hotel in Haarlem, shares his insights on hospitality trends, guest expectations, and the evolving role of technology in hotels.
Mark Welbers
General Manager
From ocean waves to hotel lobbies: a GM’s story
Jalil Steel takes us through his remarkable career, from high-pressure cruise ship operations to running a top Amsterdam hotel. He shares his leadership philosophy, why attention to detail makes all the difference, and how he builds strong teams that deliver exceptional guest experiences.
Jalil Steel
General Manager
From Berlin to Chad: a hospitality leader’s journey
How does running a luxury hotel in Berlin compare to managing one in Chad under extreme conditions? Philip Ibrahim takes us through his career, reflecting on lessons in adaptability and the importance of listening. This episode explores what it truly means to lead in hospitality.
Philip Ibrahim
General Manager
The power of guest communication in hospitality
Great guest communication isn’t just about being polite—it’s a key driver of guest satisfaction and revenue. In this episode, Tanja shares how proactive, thoughtful interactions can prevent complaints, increase upsells, and create lasting guest loyalty.
Tanja Chakraborty
Founder
Behind the scenes of security in luxury hotels
Luxury hospitality thrives on seamless experiences—but what happens when security is tested? Jose Ruiz, Director of Security at Four Seasons, shares the challenges of protecting VIP guests, managing crises, and maintaining trust in an evolving threat landscape.
Jose Ruiz
Director of Security
Numbers don’t build loyalty: a CFO’s view
Hotels chase revenue, but numbers don’t build loyalty—people do. Manish Gupta, CFO and acting CEO of Aureum Palace Hotels, reveals why staff retention matters more than cost-cutting and how true hospitality success comes from relationships, not just reports.
Manish Gupta
CFO
Hospitality trends: the operational playbook
Explore the evolving landscape of hospitality with Erwin van der Graaf. This episode uncovers how sustainability, workforce strategies, and technology are reshaping the operational core of the industry, offering actionable insights for hoteliers and beyond.
Erwin van der Graaf
VP Operations
Personal connections in retail and hospitality
Explore the intersection of retail, hospitality, and technology with Lotte Vink, founder of Lab Fresh. Hear her inspiring journey and learn how to use personalization to elevate guest experiences and build loyalty.
Lotte Vink
Founder
