All episodes
A deep dive into the transformations shaping hospitality, featuring candid conversations with experts who reveal what lies ahead for guest experience, innovation, and business growth.
From Michelin Stars To Conscious Dining
Chef Syrco Bakker rethinks fine dining with conscious sourcing, team-driven creativity and a daring reinvention in Bali. Hear how he turned philosophy into a scalable hospitality model with Syrco BASÈ, from product-led dishes to market strategy and leadership lessons.
Syrco Bakker
Chef & Co Owner
Revenue Management Belongs in the Center
Jason D’Agostino joins Tim Boersma for a conversation on why revenue management belongs in the middle of sales, marketing, and operations. They talk trust, speed, strategy, and why the best decisions come from seeing the full hotel picture.
Jason D'Agostino
Certified Revenue Management Executive
What Hospitality Candidates Really Want (Dutch)
What do hospitality candidates actually look for before they apply, respond, or accept? In this episode, Kim Lohman from The Hospitality Recruiters breaks down what drives candidate decisions today, from salary and flexibility to communication and job ad quality. A practical listen for anyone hiring in hospitality.
Kim Loman
Founder
Why HR Belongs in the Boardroom
Cindy Kasanmoeseni talks with Nicole Bon about leadership, retention, culture, and why hospitality still needs deeply human HR. From AI to talent shortages, Nicole shares what leaders must do now to build teams people want to join and stay in.
Nicole Bon
Director HR
Hotels need leaders, not more systems
Clare Anna Gamon of London Rock Partners reveals how agile, short-term hotel management and people-first leadership revive underperforming properties. She explains blending tech for pre-arrival efficiency with warm human hosts, and shares hard-won lessons on focus, transparency, and building winning teams. Essential listening for hotel owners and operators.
Clare Anna Gamon
Chief Commercial Officer
Revenue is commercial leadership, not just pricing (Dutch)
In this episode, Tim Boersma talks with Niek Kollau about why revenue management is no longer just about pricing. They explore how structure, segmentation, distribution and commercial thinking shape stronger hotel results. A sharp listen for hoteliers who want to move beyond spreadsheets and think bigger.
Niek Kollau
Founder
The Ripple Effect of Real Leadership
Stuart Brown, executive director of the Inspire Brands Foundation, explains how Spark accelerates nonprofits and builds workforce readiness. He shares candid leadership lessons on agency, culture, and creating momentum across hospitality. Be inspired to pursue significance while driving lasting community impact.
Stuart Brown
Executive Director
How all-day brunch became a scalable concept
In this episode, Michiel Huysmans, co-founder of Teds All Day Brunch, shares how a simple idea, serve brunch without time limits, scaled to 16 locations. We unpack menu engineering, guest journey design, staffing challenges, and volume-driven profitability. A must-listen for operators building concepts that actually scale.
Michiel Huisman
CEO
F&B trends come and go, but this concept stays
TV chef Jeroen de Pauw reveals how an apero-led vision grew into a hospitality business and creative life on the road. He shares touring with artists, building Canape Abero, zero-waste cooking and local sourcing lessons. Practical insights on menu design, guest experience and keeping hospitality human under pressure.
Jeroen de Pauw
Owner
The Bottle Behind the Sustainable Stay
What if the most visible sustainability win in your hotel fits on a nightstand? Arjan sits down with Bart Willems, co-founder of Bottle Up, to explore how a reusable, sugarcane-based bottle replaces single-use plastic without operational hassle. Less waste, stronger branding, happier guests.
Bart Willems
Founder
