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roundtable series

MENTAL WELLNESS IN HOSPITALITY: NECESSITY OR NICE-TO-HAVE?

No sides taken.
All sides heard.

Digital roundtable with hospitality professionals

Wednesday,
May 12, 2026

guestjourney

Hospitality has mastered comfort, service, and experience.

But today’s guest arrives in a different state. Mentally full. Overstimulated. Constantly connected. The question is no longer whether wellness matters. The industry has already made that shift.

The real question is:

What does it actually mean to design for the state people arrive in? In this roundtable, leading hospitality professionals explore how mental wellness moves from concept to daily operations. From arrival experience to room design, from business travel to recovery. What truly helps guests reset? And what still only sounds good on paper?

Roundtable subjects

the arrival state

Guests no longer arrive neutral. How do we recognize and respond to mental overload from the very first moment?

fROM AMENITY TO CORE OFFERING

Wellness is everywhere. But is it truly integrated, or still treated as an add-on?

THE FIRST HOURS THAT MATTER

The real impact often happens right after arrival. What can hotels do in those first hours to help guests land and reset?

DESIGNING FOR DISCONNECTION

How do we create environments where guests can put everything down, even for an hour?

THE BUSINESS TRAVEL
REALITY

Guests arrive to perform, not to relax. How do we support recovery within limited time?

GUIDING VS RESPONDING

Guests don’t always choose what they need. What is the role of hospitality in guiding better states of mind?

Industry Experts at the Table

These professionals bring diverse expertise and perspectives to the roundtable, ensuring a rich and meaningful discussion.

Arjan Eikelenboom

Arjan eikelenboom

Podcast Host

Remco groenhuijzen

General Manager

floris licht

General Manager

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Mental Wellness in Hospitality