A deep dive into the transformations shaping hospitality, featuring candid conversations with experts who reveal what lies ahead for guest experience, innovation, and business growth.
Why your MICE strategy isn’t working
MICE expert Bernd Fritzges reveals the biggest mistakes hotels make when handling MICE requests—and why 36% never get answered. Discover how speed, SOPs, and smarter tech can turn missed chances into serious revenue.
Bernd Fritzges
Managing Partner
Make guests feel like roommates
Burg de Rave shares how Room Mate Bruno Hotel brings happitality to life—where guests are more than customers, they’re treated like roommates. Discover how trust and warmth redefine the hotel experience in Rotterdam.
Burg de Rave
Hotel Director
The fashion hotel that walks the talk (Dutch)
Maarten van Amerongen shares how Westcord Fashion Hotel lives up to its name—from in-house couturiers to a stylish sky bar. Learn how fashion drives every decision, and why concept consistency is key to creating unforgettable guest experiences.
Maarten van Amerongen
General Manager
Make your story the destination
Your hotel’s story isn’t just background—it’s the reason guests book. Bart Hilgers shares how independent hotels can turn their narrative into strategy, impact, and identity. This episode is a must-listen for those ready to lead with meaning.
Bart Hilgers
Owner
Your hotel’s secret weapon: the city
Gabriella Gomes Branco reveals how Maps Untold helps hotels boost guest experience with hyper-personalized city tips. By connecting travelers to the right local spots, her tech turns great stays into unforgettable trips—and guests into loyal fans. Your city might just be your biggest asset.
Gabriella Gomes Branco
Co-founder
Where hospitality meets social impact
Dennis Lageweg reveals how hybrid hospitality is transforming The Social Hub is more than just a hotel. By blending students, travelers, and locals, this hybrid model creates real social impact—building community, supporting neighborhoods, and redefining what hospitality can be.
Dennis Lageweg
General Manager
The hidden leaks in your hotel ops
Felix Kraemer, co-founder of JF Hospitality, exposes the silent killers in hotel operations—from broken data flows to slow response times and outdated systems. Discover how fixing your infrastructure can unlock revenue, save resources, and future-proof your business.
Felix Kraemer
Co-founder
Helping independent hotels compete smarter
Independent hotels deserve powerful tools too. Jonatan Tsuff explains how Noovy helps independent hotels automate, simplify, and stay competitive—so they can focus on what truly matters: their guests.
Jonatan Joseph Tsuff
CEO and founder
Three restaurants, one hotel and one vision.
From Hong Kong kitchens to a hotel on Vlieland, Harold Pekel shares his journey—and how he now leads three restaurants, in one hotel, with one vision. He opens up about team dynamics, building loyalty, and why trust is more important than ever in leadership, especially in F&B.
Harold Pekel
Hotel Manager
The playbook for hotel and career growth
Brian Hicks, CEO of HSMAI, reveals how revenue management, AI, and networking can fuel hotel growth and career success. Discover strategies to future-proof your business, build powerful connections, and stay ahead in an ever-changing hospitality industry.
Brian Hicks
CEO
Simple hotel sales tweaks for big wins
Want to boost hotel revenue without overhauling your entire sales strategy? David Kijlstra reveals small but powerful adjustments that drive big results. Learn how top-performing hotels refine their approach, leverage tech, and close more deals—without adding extra workload. Simple changes, big wins!
David Kijlstra
Founder
How hotels can win the talent war
Cindy Kasanmoeseni, Head of HR at Corendon Hotels & Resorts, shares how hotels can attract and retain top talent in a competitive market. From ditching outdated hiring methods to creating a culture employees love, this episode is packed with game-changing insights for hospitality leaders. Want to win the talent war? Tune in now!
Cindy Kasanmoeseni
Head of HR Hotels NL
Life as a hotel clustermanager (Dutch)
From the restaurant floor to managing multiple hotels—Robin Minnaard shares his career path in hospitality. What does a hotel cluster manager really do? From leading teams to handling guest expectations, discover the challenges and rewards of running hotels in a fast-changing industry.
Robin Minnaard
Cluster Manager
The frontline perspective hotels need to hear
Great hospitality doesn’t happen in boardrooms—it happens on the frontline. Nichlas shares how real service goes beyond SOPs, why small leadership actions make a huge impact, and how hosts shape the guest experience. His insights prove that the future of hospitality starts with those who greet guests first.
Nichlas Midholm Eriksen
Host
From near bankruptcy to boutique success
With a €100K loss and a struggling hotel, Talia had two choices: walk away or fight for success. She chose the latter. In this episode, she shares how she navigated challenges, rebranded her business, and built a boutique hotel that stands out in Brussels.
Talia Butt
General Manager
Why Raoul left hotels to tell their stories
Raoul Fokke once dreamed of running hotels—until he realized his passion was telling their stories instead. From hotel school to luxury branding, his journey took unexpected turns, including a life-changing trip to Patagonia. He shares why he left hospitality operations to shape the way we see hotels today.
Raoul Fokke
Head of Creative
From crisis to success in hospitality
Opening a hotel during a global crisis sounds like a nightmare, but Sjoerd turned it into a success story. In this episode, he shares how he built a thriving hotel with just six people, adapted to constant challenges, and created a guest experience that keeps people coming back.
Sjoerd Sybesma
General manager
Hospitality starts in the heart
For Mauricio Schuler, hospitality is not just a business—it’s a way of life, built from the heart. We dive into his journey, from working in kitchens to redefining hospitality culture through leadership, authenticity, and passion. Discover how independent hotels can create workplaces where employees thrive and guests feel genuinely welcomed.
Mauricio Schuler
Founder
The evolution of luxury: from maximalism to personalization
It’s no longer just about five-star ratings or expensive interiors. Luxury hotel advisor Adam Mogelonsky joins us to discuss the real drivers of high-end hospitality, from guest personalization and AI to the future of wellness and sustainability.
Adam Mogelonsky
Partner
Inside Haarlem’s hidden gem: a GM’s perspective
It’s not just about the rooms or the dishes—it’s about the experience and the people behind it. In this episode, Mark Welbers, General Manager of Carlton Square Hotel in Haarlem, shares his insights on hospitality trends, guest expectations, and the evolving role of technology in hotels.
Mark Welbers
General Manager
From ocean waves to hotel lobbies: a GM’s story
Jalil Steel takes us through his remarkable career, from high-pressure cruise ship operations to running a top Amsterdam hotel. He shares his leadership philosophy, why attention to detail makes all the difference, and how he builds strong teams that deliver exceptional guest experiences.
Jalil Steel
General Manager
From Berlin to Chad: a hospitality leader’s journey
How does running a luxury hotel in Berlin compare to managing one in Chad under extreme conditions? Philip Ibrahim takes us through his career, reflecting on lessons in adaptability and the importance of listening. This episode explores what it truly means to lead in hospitality.
Philip Ibrahim
General Manager
The power of guest communication in hospitality
Great guest communication isn’t just about being polite—it’s a key driver of guest satisfaction and revenue. In this episode, Tanja shares how proactive, thoughtful interactions can prevent complaints, increase upsells, and create lasting guest loyalty.
Tanja Chakraborty
Founder
Behind the scenes of security in luxury hotels
Luxury hospitality thrives on seamless experiences—but what happens when security is tested? Jose Ruiz, Director of Security at Four Seasons, shares the challenges of protecting VIP guests, managing crises, and maintaining trust in an evolving threat landscape.
Jose Ruiz
Director of Security
Numbers don’t build loyalty: a CFO’s view
Hotels chase revenue, but numbers don’t build loyalty—people do. Manish Gupta, CFO and acting CEO of Aureum Palace Hotels, reveals why staff retention matters more than cost-cutting and how true hospitality success comes from relationships, not just reports.
Manish Gupta
CFO
Hospitality trends: the operational playbook
Explore the evolving landscape of hospitality with Erwin van der Graaf. This episode uncovers how sustainability, workforce strategies, and technology are reshaping the operational core of the industry, offering actionable insights for hoteliers and beyond.
Erwin van der Graaf
VP Operations
Personal connections in retail and hospitality
Explore the intersection of retail, hospitality, and technology with Lotte Vink, founder of Lab Fresh. Hear her inspiring journey and learn how to use personalization to elevate guest experiences and build loyalty.
Lotte Vink
Founder
Mövenpick's 'heartists' approach to hospitality
Remco shares the essence of Mövenpick’s unique 'Heartists' approach — a blend of heart and art that creates memorable guest experiences. From empowering staff to genuinely connect with visitors to making each stay truly personal.
Remco Groenhuijzen
General Manager
Lessons from a hospitality trainer: how to make the difference?
Rainer Lagemann, a leading hospitality trainer with over a decade of experience, reveals how to transform staff interactions into unforgettable guest moments. Perfect for hospitality professionals or anyone passionate about elevating guest satisfaction.
Rainer Lagemann
Hospitality trainer
Resilience in hospitality: adapting to a changing world
What happens when a hospitality veteran redefines success in the industry? Rocco Bova shares his journey from waiter to luxury hotel GM, exploring how loyalty is evolving, why technology must balance with human connection, and the bold ideas behind his project my Humble House.
Rocco Bova
Founder
From hotelier to restaurateur: redefining F&B
What happens when a hotel manager at a top brand decides to pivot to independent restaurants? From focusing on local communities to crafting innovative concepts, learn why the modern traveler demands more and how hotels can adapt to deliver exceptional F&B experiences.
Scot Turner
Managing Director
The untapped potential of ancillary revenue in hotels
Unlock the power of ancillary revenue to elevate your hotel's TRevPAR. In this episode, we uncover the untapped potential of ancillary revenue, from dynamic pricing to enhancing guest experiences, and reveal how technology and training can drive total revenue growth.
Pablo Torres
Hospitality Consultant
Cybersecurity and AI:
a double-edged dilemma
AI transforms cybersecurity, boosting defenses while enabling sophisticated attacks. This session explores how businesses can harness AI responsibly to protect data, build trust, and stay resilient.
Dr. Ram Kumar
Cyber Security & Risk Leader
Close the gap to deliver what your guests really want
Explore how hotels can align guest expectations with modern practices. John Broome shares insights on overcoming barriers, leveraging technology, and enhancing human connections to deliver exceptional guest experiences.
John Broome
COO & CPO
Ex-hacker shares why hotels are vulnerable for attacks
In this episode, cybersecurity expert Tal Kollender shares insights from his journey as a teenage hacker to founder of Gytpol. We explore the weak points in hotel security, the role of misconfigurations, and how AI could both threaten and enhance cybersecurity.
Tal Kollender
Founder & CEO
How to reduce turnover in hospitality
Von Nelson, HR Director at DoubleTree Hilton in Portland, shares his insights on why turnover is a major challenge in hospitality, how it impacts the guest experience, and what role AI will play in the future of human resources.
Von Nelson
HR Director
Redefining hospitality sales for a digital era
In this episode, Douglas Abbott discusses how digital innovation is transforming hospitality sales. Discover insights on AI, data, and balancing tech with a human touch to enhance guest experiences and navigate a changing industry.
Douglas Abbott
VP Commercial Strategy
