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Secrets behind unforgettable guest stays

Secrets behind unforgettable guest stays

Zulal Gul Al Mari, Fairmont Gold Manager, shares how emotional connection, cultural awareness, and fearless guest feedback handling turn hospitality into something unforgettable. From Dubai to Canada, her journey is filled with insights every hotelier can use to make guests feel truly at home.

Zulal Gul Al Mari

Fairmont Gold Manager