The future of hospitality, told by the people who work in it

“I think you're also going to see people who call in just to confirm that AI didn't hallucinate, and everything that it shared is in fact correct.”

Megan Becker
Hershey Entertainment and Resorts

“In the heart of the house, which is a better name for the back of the house, you will see completely different things.”

Sander Allegro
Allegro INNovations

“I wanna have a recommendation of a human being. And then for this, I'm willing to pay €300, €500 a night.”

Klaus Spiekermann
Dolce by Wyndham

“We're designing experiences absent of the biological understanding of what the human being needs in order to rest and recover.”

Keith Dickey
YouMind

“I think that it's very hard for hotels to find good people today. I'm afraid I don't think that it will get any easier going forward.”

Jonatan Joseph Tsuff
Noovy

“I think COVID was a very hard reset for the industry. I think we had to look internally at how we treated our employees, how we handled business.”

William Yarney
The Social Hub

“It's all actually related, not only occupancy figure because it's very easy for any hotel actually to fill the hotel, but at which rate? That's a very important part.”

“If you look at the last twenty years, yes, I do think it's growing, and the regulation is growing. It's the first time ever when we're talking about regulation on all continents.”

Dragos Avram
Sustainix

“I really believe that in years to come, you're not going to walk into hotels and see restaurant bars and lounges on repeat in every hotel that you go in.”

Scot Turner
Arden Hospitality

“What's our ADR? What's the ADR of the competitors? And you can see there is a gap between. And that gap, if the gap exceeds your franchise fee, it's happy days.”

Martin Hendricks
Black Label Hotels