Shaping tomorrow by understanding today.
The industry is built on people; leaders, rising stars, GMs, front desk hosts, and consultants. Each with unique experiences and lessons to share. This podcast brings them together. From frontline moments to boardroom decisions, we uncover the perspectives shaping tomorrow’s hospitality. Listen, learn, and get inspired.
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Top episodes
Make guests feel like roommates
Burg de Rave shares how Room Mate Bruno Hotel brings happitality to life—where guests are more than customers, they’re treated like roommates. Discover how trust and warmth redefine the hotel experience in Rotterdam.
Burg de Rave
Hotel Director
The playbook for hotel and career growth
Brian Hicks, CEO of HSMAI, reveals how revenue management, AI, and networking can fuel hotel growth and career success. Discover strategies to future-proof your business, build powerful connections, and stay ahead in an ever-changing hospitality industry.
Brian Hicks
CEO
From near bankruptcy to boutique success
With a €100K loss and a struggling hotel, Talia had two choices: walk away or fight for success. She chose the latter. In this episode, she shares how she navigated challenges, rebranded her business, and built a boutique hotel that stands out in Brussels.
Talia Butt
General Manager
Why your MICE strategy isn’t working (German)
MICE expert Bernd Fritzges reveals the biggest mistakes hotels make when handling MICE requests—and why 36% never get answered. Discover how speed, SOPs, and smarter tech can turn missed chances into serious revenue.
Bernd Fritzges
Managing Partner
