Shaping tomorrow by understanding today.
The industry is built on people—leaders, rising stars, GMs, front desk hosts, and consultants—each with unique experiences and lessons to share. This podcast brings them together. From frontline moments to boardroom decisions, we uncover the perspectives shaping tomorrow’s hospitality. Listen, learn, and get inspired.
Top episodes
Mövenpick's 'heartists' approach to hospitality
Remco shares the essence of Mövenpick’s unique 'Heartists' approach — a blend of heart and art that creates memorable guest experiences. From empowering staff to genuinely connect with visitors to making each stay truly personal.
Remco Groenhuijzen
General Manager
From hotelier to restaurateur: redefining F&B
What happens when a hotel manager at a top brand decides to pivot to independent restaurants? From focusing on local communities to crafting innovative concepts, learn why the modern traveler demands more and how hotels can adapt to deliver exceptional F&B experiences.
Scot Turner
Managing Director
How hotels can win the talent war
Cindy Kasanmoeseni, Head of HR at Corendon Hotels & Resorts, shares how hotels can attract and retain top talent in a competitive market. From ditching outdated hiring methods to creating a culture employees love, this episode is packed with game-changing insights for hospitality leaders. Want to win the talent war? Tune in now!
Cindy Kasanmoeseni
Head of HR Hotels NL
Hospitality trends: the operational playbook
Explore the evolving landscape of hospitality with Erwin van der Graaf. This episode uncovers how sustainability, workforce strategies, and technology are reshaping the operational core of the industry, offering actionable insights for hoteliers and beyond.
Erwin van der Graaf
VP Operations
The frontline perspective hotels need to hear
Great hospitality doesn’t happen in boardrooms—it happens on the frontline. Nichlas shares how real service goes beyond SOPs, why small leadership actions make a huge impact, and how hosts shape the guest experience. His insights prove that the future of hospitality starts with those who greet guests first.
Nichlas Midholm Eriksen
Host
