A one-page hotel f&b checklist. For hotel GMs and F&B managers who want the restaurant and bar to earn their place. Check the concept, the numbers and how locals find you.
The first 5 points
01Ask staff from five departments to describe your restaurant in one line, and compare the answers.Scot Turner, Arden Hospitality · listen from 11:36
02Market your bar and restaurant on social media as a standalone venue, not as a hotel facility.Olga Galiuk, LuminAir Amsterdam · listen from 24:37
03Combine the invoices of your two or three main suppliers into one sheet and compare prices.Robin Vromans, BUNKR · listen from 13:13
04Set a timed standard for each service step, such as a first drink within three minutes.Michiel Huisman, Teds All Day Brunch · listen from 26:46
05Plan a new reason for locals to come back every month: a dish, an event, a regular night.Scot Turner, Arden Hospitality · listen from 3:53
06In the full checklistRobin Vromans, BUNKR
07In the full checklistAngelo Vassallo, Tivoli Doelen Amsterdam
08In the full checklistMark Welbers, Carlton Square Hotel
09In the full checklistOlga Galiuk, LuminAir Amsterdam
10In the full checklistJeroen de Pauw, Canape Apero
All 10 points on one page
The full checklist as a PDF to print or share with your team, with the episode and minute for each point.