10 CHECKLISTS · 1 PAGE EACH

Hotel checklists

Every hotel checklist here fits on one page and takes two minutes to read. Each point is something a hotel leader on the podcast does or wishes they had done, with the episode and the minute so you can hear it in their own words.

• Guest Experience & OperationsThe hotel guest experience checklist1. Check that the first person who hears a complaint can solve it, without passing the guest on.
• Revenue ManagementThe hotel revenue management checklist1. If a date sells out more than 30 days before arrival, raise the price for similar dates.
• People & CultureThe hotel onboarding and retention checklist1. Hold a 90-day check-in where the new hire gives feedback on you, not the other way round.
• Leadership & StrategyThe hotel general manager checklist1. Give staff one complaint rule: if the stay is ruined, refund the night or offer a free one.
• SustainabilityThe hotel sustainability checklist1. Measure energy and water use per occupied room every month; that is where savings become visible.
• Technology & AIThe hotel technology checklist1. Pick one AI tool for the whole team and train everyone on that same tool.
• Asset Management & InvestmentThe hotel asset management checklist1. Before a full renovation, check what ADR gain renovated competitors got and whether it repays the capex.
• Food & BeverageThe hotel F&B checklist1. Ask staff from five departments to describe your restaurant in one line, and compare the answers.
• Branding & StorytellingThe hotel marketing checklist1. Promise in your marketing only what the team delivers from check-in to check-out.
• Distribution & Direct BookingThe hotel direct booking checklist1. Book a room on your own website and on Booking.com, then remove every extra step yours has.