OUTLOOK 2027 · CHAPTER 6 OF 6 · SUSTAINABILITY
The hotel sustainability trends for 2027 move sustainability from a label to a line in the budget, set by lenders, corporate clients and regulation.
Edited by Alon Shkuri · Updated This chapter is open for a partner. Partner this chapter
Erwin van der Graaf expects borrowing to be much cheaper for sustainable companies than for those that invested too late, a competitive advantage that grows over time. Gavin Fraser, group director of built environment and sustainability at Circle Collection, says all of their corporate bookings demand it, and that in Amsterdam almost every hotel has a sustainability certification.
Leisure guests move more slowly. Eric Van Lambalgen sees most guests unwilling to pay a surcharge, yet choosing the sustainable hotel when the price is the same. Brian Hicks, CEO of HSMAI, expects buying decisions to follow sustainability within five to ten years, and Dragos Avram, CEO of Sustainix, points to regulation on every continent for the first time. Emma Müller of Hotel School The Hague says a Green Key certificate should be the standard, and that it does not show whether a hotel gives anything back.
“Borrowing money or getting a mortgage for a company that which is very sustainable will be much cheaper as for a company which is too late to invest in sustainability. So there will be a big competitive advantage for those or disadvantage for the other hotels that didn't invest.”
“From our corporate bookings, all of our corporate bookings demand this regardless. So all of the hotels have it anyway. And if you're talking about something like Amsterdam specifically, almost probably every hotel has a sustainability certification.”
“Most guests, for example, kind of up style or budget hotels, they're not necessarily willing to pay a surcharge for, you know, sustainability measures, but it's taken into the booking decisions where if they have same price category and sustainable versus non-sustainable, they prefer sustainable over non-sustainable.”
“I think you'll see people over time, over the next five years for sure, five to ten, people will start to make buying decisions based off of what they see from a sustainability and ecotourism standpoint.”
“If you look at the last twenty years, yes, I do think it's growing, and the regulation is growing. It's the first time ever when we're talking about regulation on all continents.”
“You have these green key certificates in hotels nowadays, that first of all should be the standard, but green key certificate doesn't mean you're actively doing something to give back.”
All six chapters with every quote and the steps for 2027, in one PDF for your team or your board.
We read the guest contributions in the 131 episodes of the Future of Hospitality podcast, recorded with hotel operators, owners, investors, consultants and suppliers. AI helped sort the transcripts by topic. The editor chose the trends and checked every quote and every number word for word against the transcript.
Quotes are verbatim. Only words that were said twice in a row, such as “the the”, are left out, and names the transcript misspells, such as ChatGPT, are spelled correctly. Nothing is added or reworded. Every quote links to the moment in the episode where it was said. Edited by Alon Shkuri; see our editorial policy.
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