YEARBOOK · 6 CHAPTERS
Future of Hospitality Outlook 2027
The hospitality outlook 2027 from the hotel leaders on our podcast: six chapters on AI, the guest, people, revenue, investment and sustainability. Each chapter shows what is changing, who said it, and three things a hotel can do about it in 2027.
The short version is Hotel trends 2027. Edited by Alon Shkuri · Updated
Chapters
- 01AI in hotelsGuests book through AI assistants · AI runs the back of house
- 02The guestHuman service becomes the luxury · Sleep and recovery become the product
- 03PeopleHotels train the staff they cannot hire · Staff set the terms of work
- 04Revenue and F&BProfit, not occupancy, is the yardstick · Hotel F&B becomes its own business
- 05Owners and investmentOwners want proof before they spend
- 06SustainabilitySustainability gets priced in
Get the Outlook 2027 as a PDF
All six chapters with every quote and the steps for 2027, in one PDF for your team or your board.
Partner a chapter
Each chapter has room for one partner, named on the chapter page and in the PDF. See what a partner gets and what it costs.
How we made this
We read the guest contributions in the 131 episodes of the Future of Hospitality podcast, recorded with hotel operators, owners, investors, consultants and suppliers. AI helped sort the transcripts by topic. The editor chose the trends and checked every quote and every number word for word against the transcript.
Quotes are verbatim. Only words that were said twice in a row, such as “the the”, are left out, and names the transcript misspells, such as ChatGPT, are spelled correctly. Nothing is added or reworded. Every quote links to the moment in the episode where it was said. Edited by Alon Shkuri; see our editorial policy.
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One topic, every Tuesday
Every Tuesday we send one topic from the show: the key ideas, the episode behind it and one line worth remembering. Two minutes to read, no spam.
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