FREE CHECKLIST · 1 PAGE · 11 POINTS
The hotel onboarding and retention checklist
A one-page hotel onboarding checklist. For GMs, HR managers and department heads who lose good people in their first months. Use it to check how you hire, onboard and keep your team.
The first 5 points
- 01Hold a 90-day check-in where the new hire gives feedback on you, not the other way round.Von Nelson, DoubleTree by Hilton Portland · listen from 6:41
- 02Calculate what share of your team left in the last 12 months, and set a target.Von Nelson, DoubleTree by Hilton Portland · listen from 5:14
- 03Look at turnover per manager; people leave their boss more often than the company.Cindy Kasanmoeseni, Corendon Hotels & Resorts · listen from 19:25
- 04Ask each team member where they want to grow, long before it comes up in an exit interview.Marcel Petzold, Marriott International · listen from 19:35
- 05Show new hires in their first week how your hotel uses AI and what it expects from them.Michael Goldrich, HSMAI Foundation · listen from 4:41
All 11 points on one page
The full checklist as a PDF to print or share with your team, with the episode and minute for each point.
- Our guide to hospitality hr
- How do you reduce staff turnover in hotels?
- Whitepaper: Why hotel teams stay
- How future-ready is your hotel? Ten questions, two minutes. Your score straight away, the full report by email.
- All hotel checklists
THE TUESDAY BRIEFING
One topic, every Tuesday
Every Tuesday we send one topic from the show: the key ideas, the episode behind it and one line worth remembering. Two minutes to read, no spam.
Read by 4,200 hospitality leaders
