People & Culture

Field notes and frameworks on People & Culture from the people shaping hospitality.

People & Culture

Hotel Talent Development: Managers, Coaching & Retention

Hotel talent development at Marriott International: human, practical strategies to coach leaders, boost retention, and make learning stick.

29 Jan 2026 · 5 MIN

Next Gen Hospitality

Hotel Management Education: Building Host-Ready Leaders

Hotel management education reimagined at Hotel Management School Leeuwarden: real-world learning, hostmanship, and AI-ready students.

4 Oct 2025 · 5 MIN

People & Culture

Why High Turnover is Hurting Guest Experiences in Hotels

Turnover refers to the rate at which employees leave a business and are replaced by new hires. In the hospitality industry, turnover rates are notoriously high, often surpassing those of other industries. According to the Bureau of Labor Statistics, the turnover rate in the hospitality sector in the United States reached around 73% in 2022. […]

18 Aug 2025 · 4 MIN