FREE CHECKLIST · 1 PAGE · 11 POINTS

The hotel technology checklist

A one-page hotel technology checklist. For owners and GMs who want AI, payments and security to do real work without losing the human touch. Check what you already run against these points.

The first 5 points

1. 01Pick one AI tool for the whole team and train everyone on that same tool.Michael Goldrich, HSMAI Foundation · listen from 18:05
2. 02Make sure what a guest tells your chatbot reaches the team before the guest arrives.Klaus Spiekermann, Dolce by Wyndham · listen from 8:19
3. 03Let guests switch from the assistant to a person at any moment, and make that handover easy.Adrien Mathieu, Kleio.ai · listen from 7:10
4. 04List the tasks your front desk repeats every day and hand the routine ones to software.Nicoline Montanus, Arq Hotels · listen from 29:38
5. 05Send payment links for deposits and balances instead of calling guests to take a payment.Will Bicknell, Felloh · listen from 6:56
6. 06In the full checklistTal Kollender, Gytpol
7. 07In the full checklistJose Ruiz, Four Seasons
8. 08In the full checklistFrank Prasmo, Seetel Hotels
9. 09In the full checklistTal Kollender, Gytpol
10. 10In the full checklistAdrien Mathieu, Kleio.ai
11. 11In the full checklistMichael Goldrich, HSMAI Foundation

More on this topic

• Our guide to ai in hotels
• How future-ready is your hotel? Ten questions, two minutes. Your score straight away, the full report by email.
• All hotel checklists