AI in hotels
TECHNOLOGY & AI · 13 ARTICLES13 articles on ai in hotels from the hotel leaders on the Future of Hospitality podcast, plus the answers, guides and series that go deeper.
All articles on ai in hotels
Choosing a hotel PMS system for a small independent hotel
What a hotel PMS system should do for a small independent hotel, the warning signs that your current setup holds you back, and how the right system supports direct bookings.
20 Oct 2026 · 6 MIN
AI travel planning: what it means for hotels
More guests ask an AI assistant where to go before they ever see a hotel website. Here is how hotels can respond: know your guests, listen early and use the same tools inside the team.
20 Oct 2026 · 6 MIN
AI security risks: what hotels need to know and do
AI defends hotel systems and powers attacks on them at the same time. Here are the AI security risks that matter most for hotels, from shadow AI to deepfake phishing.
20 Oct 2026 · 6 MIN
Online check in hotel guests want: less queue, more service
Guests now expect to choose how they check in. Here is how online check in frees the front desk for hospitality, and why timing decides whether an offer feels like service.
20 Oct 2026 · 6 MIN
Digital city guide: why the city shapes the hotel stay
Guests judge your hotel on the whole city trip, not only the room. Here is what a digital city guide should do, where it belongs in the guest journey and who pays for it.
20 Oct 2026 · 6 MIN
Hotel chatbot: from question box to sales conversation
A hotel chatbot that only answers simple questions leaves value on the table. Here is what conversational AI looks like when it guides, personalises and sells.
20 Oct 2026 · 6 MIN
Hotel automation: back of house yes, front desk with care
Where should a hotel use AI and robots, and where should people stay? Three general managers share what works behind the scenes and why the front desk still needs a human face.
20 Oct 2026 · 6 MIN
Hotel Security: How to Protect Guests and Keep Their Trust
Good hotel security is something guests barely notice. A luxury security director explains the mistakes most hotels make and how to build a team that protects guests and information.
20 Oct 2026 · 6 MIN
AI training for employees: how hotels close the skills gap
New graduates are confident with AI, but not always competent with it at work. How hotels can set up AI training for employees that sticks: one tool, clear training, protected time and honest onboarding.
19 Oct 2026 · 6 MIN
Artificial Intelligence in Hotels: Free Staff for Guests
Artificial intelligence in hotels works best when it takes repetitive admin off the team. A boutique hotel director explains which tasks to hand over, what must stay human and how to bring staff along.
19 Oct 2026 · 6 MIN
Self check-in hotel: running rooms without a reception desk
Can a hotel run without a reception desk? What a self check-in setup needs: a key that arrives on time, a fallback for guests without a smartphone, and rooms built for longer stays.
19 Oct 2026 · 6 MIN
Hotel Strategy: High-Tech, High-Touch Boutique Tips
Discover strategic hospitality tips to future-proof your boutique hotel with high-tech, high-touch tactics and AI-ready strategies.
4 Oct 2025 · 4 MIN
Why Are Hotels Such an Easy Target for Hackers
Hotels are increasingly being targeted by cybercriminals, largely due to weak cybersecurity practices, even in many high-end properties. In fact, according to a 2022 report, nearly 30% of all data breaches in the hospitality industry are linked to vulnerabilities in Wi-Fi networks. Hackers often exploit unsecured Wi-Fi, outdated systems, and human error to gain access […]
18 Aug 2025 · 5 MIN
