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Hotel revenue management

REVENUE MANAGEMENT · 15 ARTICLES

Hotel revenue management is selling each room at the rate a guest will pay for it, on the right night and through the right channel. The revenue leaders on the Future of Hospitality agree that the job has changed: it is no longer the person who moves prices, but the commercial lead who connects sales, marketing, reservations and operations. This page brings together what they told us, the whitepaper built from their lessons, and every article on the topic.

From changing rates to commercial leadership

Jason D'Agostino, who led revenue for more than 70 hotels, puts it plainly: Revenue management is not just changing rates. It is aligning sales, marketing, revenue, and operations really in the center. Niek Kollau of Rev&U goes a step further: The time a revenue manager changes prices is over. Tools help, but only as far as the team behind them. In The Revenue Playbook episode with Roz Hunter and Charles Pinard, the warning is blunt: AI is just a multiplier of what you do.

How do you set the right rate?

A good pricing strategy moves with demand. Felix Kraemer of JF Hospitality still sees hotels on seasonal and fixed pricing. Rogier Ensel of RevGen uses occupancy as the test and ADR as the lever: once a room type sells, its rate moves up in small steps. Tim Boersma of RoomPriceGenie gives the simplest check: if you get fully booked more than thirty days before arrival, your price was too low. And software does not price on its own. Eric Moeller of Freewyld: you have to be in that tool every single day.

How do you read the market and forecast demand?

Isaac J. Collazo of STR warns against judging a hotel on one number. Put results in the context of the submarket, new supply and your own mix, then find out who your guests are and why they come. Forecasting does not have to start perfect: Ensel urges owners to start, however roughly, and to build from there. Good hotel revenue management rests on clean data and a clear view of which segments you want.

Where does revenue beyond the room come from?

When room rates cannot rise much further, Pablo Torres looks at what else a guest can buy. Hotels earn far less from ancillary revenue than airlines, and closing that gap takes training, technology and incentives. Moustafa Ahmed of Banyan Tree Dubai treats reservations as a sales desk and judges occupancy only alongside rate: what is your pricing strategy? What is your average daily rate, or what is your RevPAR?

How do sales and revenue work as one team?

Brian Hicks of HSMAI sees that many people still treat hotel revenue management as a black box, and argues for broad education and clear paths into commercial roles. The articles below cover the sales side of the same job: finding leads, answering requests fast and selling with data instead of only relationships.

Pricing without fear, the free whitepaper on how hotels set room rates, brings six of these lessons together in one PDF, from owner fear to ancillary revenue.