FREE CHECKLIST · 1 PAGE · 10 POINTS
The hotel general manager checklist
A one-page hotel general manager checklist. For general managers, new or experienced, and the owners who hire them. Ten habits to check in your own week, taken from GMs and leaders on the podcast.
The first 5 points
- 01Give staff one complaint rule: if the stay is ruined, refund the night or offer a free one.Jordy Smit, Courtyard by Marriott Amsterdam Arena · listen from 20:08
- 02Agree with each manager which decisions they can take on their own, and within which limits.Clare Anna Gamon, London Rock Partners · listen from 8:57
- 03Before promoting your best host to manager, test the leadership skills the new role needs.Yaron Jansen, Hotel De L'Europe Amsterdam · listen from 47:31
- 04In a new hotel, work shifts in every department, dishwashing included, before you change anything.Xander Verheij, The Nobleman Amsterdam · listen from 32:39
- 05Sit in your lobby for an hour without introducing yourself, and note what guests say.Isaac J. Collazo, STR · listen from 29:21
All 10 points on one page
The full checklist as a PDF to print or share with your team, with the episode and minute for each point.
- Our guide to hotel general manager
- What makes a good hotel general manager?
- How future-ready is your hotel? Ten questions, two minutes. Your score straight away, the full report by email.
- All hotel checklists
THE TUESDAY BRIEFING
One topic, every Tuesday
Every Tuesday we send one topic from the show: the key ideas, the episode behind it and one line worth remembering. Two minutes to read, no spam.
Read by 4,200 hospitality leaders
