ONLINE ROUNDTABLE

Guest experience roundtable

A guest experience roundtable on the parts of a stay a guest remembers, and how a team is set up to deliver them.

EUR 1.250 for the vendor seat. One vendor per table, 3 to 5 hoteliers alongside you, and we run a table in this category every quarter.

Book a 15 minute call

124 people have already taken a seat. See who →

THE PART NOBODY ELSE OFFERS

You pick who sits across from you

Name the hoteliers you have been trying to reach. We invite them as your guests, and they join for free, so the people you want in the room have no reason to say no. You are the only vendor at the table.

You name them

Your prospects, your shortlist. Not an audience we happened to have.

They come for free

3 to 5 hoteliers, invited by us, at no cost to them.

One vendor

No competitors in the room, no sponsor slot, no panel.

THE TABLE

One vendor seat. The rest of the table is yours to pick.

One vendor

You are the only vendor in the room. Not a panel of competitors, not a sponsor slot.

3 to 5 hoteliers

The prospects you name. We invite them as your guests, so the table is the conversation you already wanted to have.

Runs every quarter

A table in this category comes round every quarter, so there is no date to chase and nothing to miss.

You keep the output

A full published episode, a run of clips, and your own media kit page with the captions ready to post.

From booking to recording is 2 to 4 weeks.

SEE A REAL ONE

A roundtable we already published

Sleep as a KPI: what hotels get wrong about guest recovery, with 3 people at the table.

Open the full episode →

WHAT YOU POST AFTERWARDS

A media kit, filled in and waiting

Your own page with 12 clips from your episode, each with a caption already written. You post them, and so does every other guest at the table, which is how one recording keeps working for weeks.

Open a real media kit →

FROM: SLEEP AS A KPI: WHAT HOTELS GET WRONG ABOUT GUEST RECOVERY

The biggest part of a hotel stay is spent asleep

Guests do not book a hotel to sleep.

97% of luxury guests expect recovery. Sleep is layer zero

Ninety-seven percent of luxury travelers expect recovery.

Sleep must be built before check-in

Nobody checks in thinking they will fix their circadian rhythm tonight.

ON THE TABLE

What a guest experiences table argues about

The moments that decide a review, and which of them are staffed

Service recovery when something has already gone wrong

How much of an experience can be designed, and how much is the person on shift

What an independent can do that a brand standard will not allow

WHAT IT COSTS

VENDOR SEAT

EUR 1.250

The only vendor seat at one roundtable in your category
You name the hoteliers you want at the table, we invite them as your guests
The hoteliers join for free, so your prospects have no reason to say no
A full published episode on the Future of Hospitality
A media kit with seven or more clips, ready to post
A written article with a link to your site

WHO SEES IT

The audience, and the platform behind it

12+PIECES OF CONTENT PER EPISODE, ON SIX CHANNELS

130EPISODES PUBLISHED

11SERIES ON THE PLATFORM

124PEOPLE WHO HAVE BEEN ON THE SHOW

WHO THE EPISODES IN THIS CATEGORY WERE MADE FOR

For hotel operators, wellness and spa leaders, GMs, and designers who want a practical view of how sleep and recovery shape the guest experience. Useful too for anyone in hospitality weighing whether well-being belongs on the metrics sheet, and how to act on it without asking guests to change their behavior.

Hospitality professionals, restaurateurs, and event entrepreneurs navigating leadership challenges and personal growth would benefit most, as Steve shares deep insights on authentic hosting, overcoming fear, and building meaningful connections. His journey highlights the power of generosity, coachability, and balancing personal life with business demands. Anyone looking to create memorable guest experiences rooted in empathy and presence will find his perspective invaluable.

ALREADY AT THE TABLE